Now Hiring: Full-Time Office Associates

South Hills Village | Ashley HomeStore
$15.25/hour | Hiring Immediately

Ashley HomeStore is growing, and we’re looking for Full-Time Office Associates to join our team at South Hills Village! We are a family-owned company with a long-standing commitment to caring for our employees, customers, and community.

Nationally Known. Locally Owned.
Come join the Ashley HomeStore Family!

Why You’ll Love Working at Ashley HomeStore

Our competitive compensation and benefits program is designed with you in mind:

• Increased Pay Rates – Earn more at Ashley HomeStore

• Paid Training – Comprehensive, blended training approach

• Career Growth Opportunities – We love to promote from within

• Excellent Benefits – Medical, Dental, Vision, Life & Disability Insurance

• 401(k) & Paid Time Off (PTO)

• Generous Employee Discount

• Friendly, Supportive Team Environment

• Beautiful Showroom featuring top brands and current trends

Office Associate Responsibilities

• Accurately enter sales transactions and order details into the Storis system

• Verify order information and resolve discrepancies

• Complete documentation efficiently, including cash balances, deliveries, sales and service orders, and account balances in compliance with company guidelines

• Provide exceptional customer service by handling a high volume of inbound calls and counter inquiries

• Process payments and assist with customer questions or concerns

• Respond to customer inquiries across multiple channels (phone, web, chat, mail, fax, etc.)

• Meet or exceed performance standards for service quality, accuracy, and productivity

• Complete and process credit applications, financing paperwork, and payments

• Verify all paperwork related to order processing for accuracy

• Communicate professionally with internal and external partners

• Maintain organized files and processes to support productivity

• Provide clerical support to store staff as needed

• Perform additional duties as assigned

Required Skills & Abilities

• Excellent verbal and written communication and listening skills

• Strong attention to detail with the ability to complete paperwork accurately and efficiently

• Basic reading, comprehension, and numerical reasoning skills

• Proficiency with Microsoft Office and general computer applications

• Excellent organizational and time-management skills

• Outstanding customer service skills

• Familiarity with Storis, RingCentral phone systems, Package AI routing software, and company intranet systems is preferred

Education & Experience

• High school diploma or equivalent combination of education and experience required

• Previous clerical or office experience preferred

Physical Demands

• Ability to sit, stand, bend, stoop, and reach regularly

• Ability to remain in a stationary position for extended periods

• Ability to communicate clearly with customers and coworkers

• Ability to operate office equipment and observe details to complete assigned responsibilities

If you’re organized, customer-focused, and looking for a stable role with room to grow, Ashley HomeStore would love to meet you!

#JLA250.